Your privacy, explained plainly.

This is a general privacy policy written in plain language so you can actually understand it. It explains how Open handles your information.

What we collect

When you use our quiz, contact forms, or Ave, we collect your answers, the contact details you choose to share, and your chat messages. Ave uses those messages to build a profile of the situation you describe.

• Your quiz answers. These are details about your situation, such as your job, family, goals, and where you are now.
• Your contact details. Things like your name, email, and the language you prefer, so we can reach you.

Why we collect it

We use this information to understand your situation, explain visa options, and let a licensed expert contact you about your case. That is the main reason we ask. We may also use it to improve our service and to answer your questions. Ave sends your messages, optional attached files, and relevant profile information to Google Gemini to generate replies and organize your profile under Google enterprise API privacy terms (API data is not used to train AI models). We save the conversation and profile in our systems; recent chat history is also saved in your browser so you can continue the conversation. You can optionally attach a PDF, Word document, or image to explain your background. Uploaded files are temporarily stored in secure database chunks for 24 hours to support your session review and are automatically permanently deleted after 24 hours, unless you explicitly request and consent to specialist follow-up, in which case files may be retained for case evaluation. We save the filename, type, size, and an AI-generated summary with your session. Remove identity numbers, passwords, account details, and sensitive information about other people that you do not need to share before attaching a file. Uploading a file does not give permission for specialist contact.

How specialist follow-up works

If you agree to specialist follow-up, we may share your contact details, case profile, and relevant conversation with Open staff or an independent visa professional. Professional partners can pay Open to receive your enquiry and contact you about your case. You can choose your contact channel or decline follow-up and keep using Ave for general information.

How to delete your data

You are in control. If you want us to delete your information, just email us at hello@openusvisa.com and we will take care of it. You can also ask us what we hold about you.

Cookies

We measure how the site is used in two ways. Our own analytics stores a random visitor identifier and the marketing link you arrived through in your browser’s local storage, and sends page views and steps such as starting the quiz or opening Ave to our own servers. It never stores your IP address and is never shared with an advertising network. We also use Google Analytics 4, which sets cookies and processes data on Google’s systems, so that we can see which campaigns bring people here. If you are in the European Economic Area, the United Kingdom or Switzerland, we ask for your agreement before any of this starts, and nothing is stored until you accept. You can turn cookies off in your browser settings, and you can switch our own analytics off for this browser by visiting openusvisa.com/?ow_optout=1.